FAQ
Questions and answers
The most common questions about the product, pricing, security and switching. If yours is not here, write to us.
Didn't find an answer?
Write to us directly.
Write via WhatsApp or email; we also answer in the demo call.
Product
Which features are ready today?
Tour and customer management, payments and instalments, the agency tour website and encrypted personal data are ready. Others are marked "Coming soon"; we share the timeline in the demo.
Which agencies is it for?
It is designed for small and mid-sized agencies that run tours, umrah and hajj. Office staff and the field team in Saudi Arabia work with the same data.
Can I use my own domain for the tour website?
Your tour website is currently published under an address of your own on our platform. Connecting your own domain is not available in this release.
Is the agency marketplace paid?
It is included in the package for agencies using Turkokpit, with no commission. Agencies that do not use Turkokpit join as buyers with a yearly membership of 1000 TL + VAT; details are on the Pricing page.
Which languages is the panel in?
The panel is in Turkish today. English and Arabic screens, and Arabic mobile screens for field staff, are coming soon.
Pricing
How much does it cost?
Prices have not been published yet. In the demo call we choose the modules that fit your agency and share current pricing. Marketplace fees are on the Pricing page.
Is the demo call paid?
No. The demo call is free and requires no commitment.
Do I have to take every module?
We choose the modules that fit your agency together in the demo call, and share pricing in the same call.
Security and data protection
Is our traveller data safe?
ID and passport numbers are stored encrypted, staff see only the screens they are allowed to, important actions are logged, and each agency's data is kept separate.
Can my staff see everything?
No. Each staff member only sees the screens their job requires; the agency owner grants access and important actions are logged.
Can another agency see my data?
No. Each agency's data is separated from the others at database level.
How are passport details read?
The passport's bottom lines are read on the agency's computer; the details are transferred to the record encrypted.
Is data backed up?
Daily encrypted backup comes with go-live. When it is ready we will update its label on the Security page.
Setup and switching
Do I need to install anything?
The panel runs in the browser, with nothing to install. Transfers to official portals will use a Windows desktop app (coming soon).
Can I bring over my existing traveller lists?
We draw up the switch-over plan together in the demo call, including how your existing lists will be transferred.
When can I start using it?
The product is not on general sale yet. We share the start timeline in the demo call.